1. Introduction

1.1 The DAC Tutors Website and Online School helps Students to find Tutors, Tutors to provide teaching, and for Students to book and pay for Lessons. All of these terms and conditions apply to Students and Tutors, unless they specifically state otherwise, or are marked with a "T", when they only apply to Tutors.

1.2 The DAC Tutors Website is owned and operated by Delight Academic Coaches ltd, trading as DAC Tutors. Delight Academic Coaches ltd is a private limited company registered in England and Wales under company number 11224115. Contact details are set out on the Website, found at https://dactutors.com.

1.3 A User may be registered on the Online School Platform which is at https://dac-tutors.live-online-classes.com/ as a Student or as a Tutor. A User may use the Website without registering, but if a User does register, certain information will be stored, making future visits to the Website easier.

1.4 By registering on or using our Website, the User agrees to be bound by these terms and conditions. These terms and conditions are legally binding – every User should read them fully before agreeing to them. (Please print or save these terms for future use.) If a User does not wish to be bound by these terms, they should not use the Website.

2. DAC Tutors Rights & Responsibilities

This clause sets out what DAC Tutors promises to do:

2.1 To match Students to Tutors and allow Lessons to take place on the online school platform.

2.2 To maintain a functioning Website, including communication systems and Online School Platform for booking and conducting lessons, wherever possible. DAC Tutors cannot guarantee that the Website will always be available, or that it will always work, but it will try to have it up and running properly at all times.

2.3 To communicate any planned maintenance of the Website or downtime.

2.4 To use reasonable endeavours to check the identity of all Tutors and the background checks of Tutors who have Background Checked Status.

2.5 To communicate new Bookings, confirmation of Bookings and cancellations, to both Students and Tutors via the Website and by email (except where a Student or Tutor has chosen to alter their notification settings to exclude email communication).

2.6 To endeavour to ensure that each Student’s payment of Lesson Fees is processed promptly and usually within 5 working days of payment being received.

2.7 To endeavour to ensure that the payment of each Tutor’s Tutor Fees is processed promptly and usually within 5 working days after a lesson has taken place, when there is no Complaint.

2.8 To endeavour to ensure Complaints are considered promptly and in accordance with these terms and conditions.

2.9 To endeavour to ensure that credit refunds to Students are made promptly in accordance with these terms and conditions.

2.10 To take precautions that DAC Tutors considers appropriate to protect Students' and Tutors' information.

2.12 To monitor postings made on the Website and messages sent between Students and Tutors. DAC Tutors does to stop misuse of the Website, as set out in these terms and conditions.

2.13 Although DAC Tutors undertakes certain checks to assess the suitability of each Tutor prior to recruiting them, Students are responsible for checking the credentials, expertise, references, qualifications and insurance policies of any Tutor with whom they confirm a Booking.

3. User Responsibilities – this applies to both Students and Tutors, and anyone else who uses the Website

3.1 Users are responsible for their own security in conjunction with the services through the Website and Online School Platform, both online and offline.

3.2 Users are solely responsible for the material they post on the Website, including messages sent, and they must not post defamatory, offensive or illegal material.

3.3 Users must immediately report to DAC Tutors any defamatory, offensive or illegal material they view on the Website.

3.3 Users must immediately report to DAC Tutors any concerns they have about the conduct and behaviour of other users.

3.4 Users must exercise their own judgement regarding the accuracy of information provided on the Website. DAC Tutors cannot and does not guarantee that all of the content on the Website is complete, accurate or up-to-date.

3.5 Users must contact DAC Tutors immediately if they believe their password has been compromised. Users will be responsible for the actions of any interactions conducted in their name until they have notified DAC Tutors that they believe their password has been compromised.

3.6 Users must not use the Website with the intention of engaging directly with other Users outside of the DAC Tutors environment. Users must not promote opportunities or services of any company other than DAC Tutors on the Website.

3.7 Any User who fails, in DAC Tutor’s opinion, to comply with these terms and conditions may be immediately suspended from using the Website and any related services. DAC Tutors reserves the right to cancel any existing bookings in such circumstances.

4. Student Responsibilities

4.1 DAC Tutors is not responsible for the acts or omissions of Students or Tutors and is solely responsible for its own acts or omissions.

4.2 Students must be at least 18 years old to book a Tutor for themselves. Students under the age of 18 must be represented by a parent or legal guardian who gives consent for them to receive tuition from a Tutor via DAC Tutors. DAC Tutors is not responsible for any dispute between a person under the age of 18 and a parent or guardian.

4.3 Students must ensure that all of their personal details and contact information are accurate and up-to-date.

4.4 Lessons are billed monthly and payments should be made directly to DAC Tutors via bank transfer upon receipt of a monthly invoice

4.5 When a Booking is confirmed and paid for, the Student enters into a direct contract with the Tutor for the provision of Lessons and DAC Tutors accepts no liability in relation to the Tutor’s provision of lessons.

4.6 Students agree not to book lessons outside of the DAC Tutors website with a Tutor found through the Website.

4.7 Students must ensure that they have given enough information to the Tutor, including their correct address, to allow the Lesson to take place. If a Lesson is to take place at the Student’s home, the Student must provide a suitable setting for tuition.

4.8 Students are responsible for checking that Bookings made by Tutors on their behalf are done so correctly and understand they will be informed of these Lessons by email (except where a student has chosen to alter their notification settings to exclude email communications) and through the Website only.

4.9 Students are responsible for ensuring that they have the correct equipment to be able to access the Online Classroom prior to an Online Lesson. No refunds will be made in the event that Students are unable to access the Online Classroom for whatever reason, save where such inability to access the Online Classroom arises as a result of DAC Tutors failing to provide the services.

4.10 Any Student who fails, in DAC Tutors’ reasonable opinion, to comply with these terms and conditions may be immediately barred from using the Website and any related services. DAC Tutors reserves the right to cancel any existing Bookings in such circumstances.

4.11 Cancellations: Students may cancel any Booking, without incurring any charge, by giving more than 24 hours' notice. Students must do this by informing the Tutor. Any cancellations made less than 24hrs in advance of the lesson will be charged the full amount except in extenuating circumstances and at the discretion of the Tutor.

4.12 Simply by agreeing to these terms and conditions, a Student is not required to sign up with any Tutor or make any Bookings.

4.13 Subject to paying for any Bookings used, a Student may cease to use DAC Tutors service by giving on month notice.

5. Tutor Status and Responsibilities

5.1 Tutors are not employees of DAC Tutors and are solely responsible for their own actions both on and off the Website.

5.2 Tutors must be at least 18 years old.

5.3 Tutors must be legally entitled (possessing the relevant immigration status where relevant) to work in the UK on a self-employed basis.

5.4 If Tutors contact Students who are under 18, they must ensure that these Students are represented by a parent or legal guardian who gives consent for the Student to receive tuition.

5.5 Tutors are responsible for ensuring that the personal information they provide and their personal statements on the online school platform are accurate and in no way misleading. They must update this information promptly to maintain its accuracy.

5.6 Tutors must disclose any criminal convictions or cautions they may have to DAC Tutors, including any criminal convictions or cautions received at any time after having registered a tutor account on the Website and for as long as the Tutor remains registered.

5.7 Any Tutor who, in DAC Tutors's opinion, fails to comply with these terms and conditions may be immediately barred from using the Website and related services. DAC Tutors reserves the right to cancel any existing Bookings at any time in such circumstances.

5.8 Tutors must use their own judgement about whether they wish to offer their tuition services to each individual Student. Tutors must take every precaution to ensure that they work in a safe environment and are responsible for taking out and maintaining their own insurance policies to cover the work they undertake.

5.9 Tutors should make Bookings for Lessons and respond to messages received from DAC Tutors and Users promptly.

5.10 Tutors agree not to book lessons outside of the DAC Tutors website with a Student found through the Website.

5.11 Tutors must only make Bookings for Lessons in accordance with the instructions of their Students. If a Tutor is not able to deliver a lesson, 24hrs notice must be given to the Student except in extenuating circumstances.

5.12 Tutors must attempt to call the student, be able to provide evidence of the call and allow at least 15 minutes from the scheduled start time of a Lesson for Students to attend the Lesson. If Tutors fail to do so, they will be liable to refund to the Student any Tutor Fee they have received for the relevant booking.

5.13 Tutors must not complete or intend to complete coursework, or any similar assignments, on behalf of Students.

5.14 Tutors must ensure that all written communication with Students to organise Bookings and arrange Lessons takes place via the Website.

5.15 Tutors shall indemnify DAC Tutors for all claims and liabilities arising out of any use by the Tutor of the Website, including any costs and expenses incurred.

5.16 Tutors are responsible for ensuring that they have the correct equipment to be able to access the Online Classroom prior to an Online Lesson. Tutors will be liable to refund any fees received for an Online Lesson in the event that they are unable to access the Online Classroom for whatever reason, save where such inability to access the Online Classroom arises as a result of DAC Tutors failing to provide the services.

5.17 For lessons taking place face-to-face Tutors are responsible for ensuring that they have the correct Lesson location and are at the Lesson location ready to teach at the agreed time as booked on the Website.

5.18 Tutors who are late for a Lesson must provide evidence that they contacted the Student directly to make them aware of their lateness and that the Student was happy to take the Lesson at a later time. Any Tutors who fail to do so will be liable to refund to the Student any Tutor fee they have received for the relevant booking.